Coronavirus (COVID-19) Information and Updates

COVID-19 Information

As the COVID-19 situation develops, our top priority is your health and safety. Therefore, we have made several changes. We all need to do our part to help flatten the coronavirus curve.

On top of these changes, we are continually monitoring the situation surrounding the coronavirus. We are making regular updates to our company's policies. Therefore, we want to provide you with an understanding of how we are handling the circumstances around coronavirus.

COVID-19 Updates

We will continue to maintain our high standards diligently. We are continually monitoring food integrity, safety, and thorough cleaning practices.

Store Policies

 

We are continuing to monitor the COVID-19 situation. We will keep you updated as it develops.

COVID-19: Frequently Asked Questions (FAQ)

Are face masks or face coverings mandatory for customers?

Yes, as of May 25th, Nature’s Emporium team members and customers will be required to wear a face mask or face covering at the Maple and Woodbridge locations. This policy will go into effect at Nature’s Emporium Newmarket and Burlington locations effective May 26th.

We continue to encourage that only one member from each household shop once per week. However, when one-person shopping is not an option, we leave it to the parent or guardian's discretion for children 10-years-old and younger. A mask or face covering will be required for anyone 11-years and older.

What if a team member or customer shows up at a Nature’s Emporium store without a face mask?

All Nature’s Emporium team members will be provided with a face mask to use during each shift.

Between May 25th and June 7th, customers who do not have a face mask or face covering will be provided with one at the entrance of our stores. From June 8th onward, any customer without a face mask/covering can purchase one for $1.00.

What if a team member or customer refuses to wear a face mask or face covering?

This Policy was introduced following strong recommendations from the province’s health officials to wear a face mask or face covering in public. Team members and customers who refuse to wear a mask or covering will, unfortunately, not be permitted to enter any of our stores.

This is applicable to anyone who is unable to wear a mask or covering due to health reasons. For these customers, we encourage them to utilize our curbside pick-up service by visiting our website.

Did any Nature’s Emporium employees test positive for COVID-19?

Yes, we announced on May 7th that three of our team members from the Maple location tested positive for the virus. Two, thankfully, did not exhibit any symptoms. The third team member is recovering at home.

Our Maple location was closed for two weeks to allow the rest of our staff to self-quarantine as an added layer of precaution. We are happy to share that no other team members tested positive for COVID.

Should I be worried about the products that the affected employees handled?

Every inch of our Maple store, products on the shelves, and products in refrigerators have been thoroughly cleaned and disinfected to ensure our team comes back to a healthy and safe work environment and that our customers come back to a safe place to shop.

We have consulted with Public Health and according to officials, there is no evidence to suggest that food is a likely source or route of transmission of the virus. At this time, there have been no reported cases of food or food packaging being associated with the transmission of COVID-19.

We encourage everyone to follow good hygiene practices during food handling and preparation, such as:

  • Washing hands with soap and water,
  • regularly cleaning and disinfecting surfaces,
  • cooking meat thoroughly,
  • avoiding potential cross-contamination between cooked and uncooked foods.
  • Consult Health Canada's website for food safety tips.
Can I return food that I purchased from Nature’s Emporium?

We are not accepting any returns at the moment and apologize for any inconvenience.

What have you done to ensure everyone’s health and safety during the COVID-19 pandemic?

The wellbeing and safety of our team and customers, has been and will always be our top priority. Click here for more information.

  • Last Updated: MONDAY, MAY 25, 2020 @ 11:41 A.M. (EDT)