A Letter From our Co-Founder and President
To our valued customers,
I hope this message finds you and your family safe and well. I am reaching out to you in these unprecedented times to keep you updated on a situation that occurred at our Major Mackenzie location in Maple today.
On Friday, March 20, a customer who had recently (less than 14 days ago) returned from a trip to Florida entered the store at approximately 10:06 a.m. and shopped for about half an hour. We were made aware of the customer’s recent travel history at approximately 11:30 a.m. through several sources and immediately took action to verify these reports. Upon confirming that the reports were true, we made the decision to shut the store down at 3:30 p.m. and sent all staff home for the day.
Our country’s health officials have instructed travelers to separate themselves from others for 14 days upon returning home to help prevent the spread of the COVID-19 virus. Even if you do not have symptoms, it is recommended to self-isolate. Unfortunately, this customer did not adhere to these instructions, which is why we chose to take swift and immediate action.
We have the honour and privilege of being a trusted source for health and wellness products and expertise in the community and we take immense pride in what we do and in helping keep the communities we serve healthy. The wellbeing and safety of our team and you, our customers, has been and will always be our top priority.
I’d like to share details regarding next steps on our end in handling this situation as we are taking this very seriously.
Complete Store Sanitation
The Maple location (as of the evening of Friday, March 20) has been completely disinfected. We called in a professional sanitation company to perform a hospital-grade cleaning of our entire store – a four to five hour process. This included a complete disinfection of all commonly touched surfaces and areas and, as a safety, a complete fumigation of the store using a non-hazardous treatment.
As a precaution, employees who were in close contact with the customer have been asked to self-quarantine for the next 14 days for the safety and health of themselves and our customers.
I’d like to take this opportunity to thank you for your ongoing support all these years and especially during this challenging and uncertain time. I’d also like to thank our amazing network of staff who remain committed to serving the communities we are so proud to be in.
I thought it might be helpful to share the World Health Organization’s list of safety recommendations and precautions, it’s important that we all keep these in mind and practice them. You can also find links to some information and resources from the Public Health Agency of Canada that you may find useful or want to share.
If you have any questions or concerns, please reach out to us at (905) 553-5527.
If we each do our part, we will come out of this better.
Yours in health,Joe D’Addario
Co-Founder and President
- Public Health Agency of Canada – COVID-19 Updates
- Public Health Agency of Canada – COVID-19 Awareness Resource
- Public Health Agency of Canada – COVID-19 Travel Advice
Coronavirus disease (COVID-19) advice for the public from the World Health Organization
Wash Your Hands Frequently
Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
Maintain Social Distancing
Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
Avoid Touching Eyes, Nose and Mouth
Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
Practice Respiratory Hygiene
Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.
If you have a fever, cough and difficulty breathing, seek medical care early
Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.
Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
Stay informed and follow advice given by your healthcare provider
Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.
Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.